Eligible return and exchange requests are accepted for both product problems and changes of mind. Please review the conditions and contact us before mailing anything.
30-day request period
A return or exchange request must be made within 30 calendar days after delivery. The period begins on the delivery date, not the order date, and is the deadline for contacting us rather than a requirement that the return parcel arrive within those same 30 days.
Change-of-mind returns
We accept eligible returns when a customer changes their mind, changes a preference, or selects the wrong item or option. The merchandise must be new, unused, and in its original condition, with its original packaging, labels, accessories, and supplied parts.
Damaged or incorrect orders
We also accept eligible requests for products that arrive damaged, defective, contaminated, incorrect, incomplete, or materially different from the description. Provide the order number, checkout email, a clear explanation, and photographs or video of the product and packaging when reporting an issue.
Approval and mailing instructions
Contact us and obtain approval before sending a return. A free prepaid return label is included in the package for eligible mailed returns, and we cover the eligible return shipping cost. After approval, use that label and follow the confirmed return address and instructions. If the label is missing or cannot be found, contact us for assistance. We do not charge a restocking fee.
Exchanges and cancellations
Exchanges depend on available inventory. If a replacement is unavailable, we may issue a refund to the original payment method or arrange another appropriate resolution. A cancellation may be requested before fulfillment; once fulfillment or dispatch has started, the return procedure applies.
Refund timing
After a refund is approved, we process and initiate the refund to the original payment method within 10 days. A bank, card issuer, or payment provider may require additional time to post the credit.
Email: delaunay.axel.76@gmail.com
Mailing address: 7358 US Rte 732, Eaton, OH, 45320, United States
Phone: 802-511-8106